Guide e Supporto

What are the dimensions?
The dimensions vary by size, with detailed measurements provided on each product page.

What materials are used for the production of the models?
Our models are made of a biodegradable plastic based on natural corn starch. The material has a matte, slightly rough finish resulting in a plaster-like surface. 
The frame is made from solid, black painted wood and includes a wall mounting bracket.

Are all cities in the same scale?
The scale varies from city to city. Choosing different scales for each city ensures that all cities are compatible with each other. For example, with our adjusted scales, you can place Venice, known for its small alleys, right next to Dubai, home to the world's tallest skyscraper. 

Do the models align with true north?
Yes, our models are oriented to true north, ensuring geographical accuracy and a true-to-life representation of each city. Each frame comes with a mounting bracket to assist you with orienting the city.

How can I hang the Frame on the wall?
Each frame is delivered with an integrated wall mounting bracket that allows for an easy wall installation. Frames in size WIDE are equipped with 2 wall mounting brackets. The frames can be mounted both vertically and horizontally.

How do you get your 3D data?
The creation of our 3D data is a unique process. Learn more about CITYSCULPT.

Can I buy only your 3D data?
Our digital 3D data is not for sale, unfortunately. You’re very welcome to check out our partner shop for digital STL files: www.3dcitymodel.com
Kindly note that these files are not as detailed and accurate as our own datasets created with CitySculpt.

I want a city that is currently not available. 
You can vote for upcoming cities on our public wishlist. Vote now!

Are all cities available in all sizes?
Each city is available as miniCUBE and CUBE. Selected cities are available as Frame. 

How can I place an order?
Orders can be placed through our website. Simply select your city and size and proceed to checkout.
For B2B orders, please contact us directly at mail@cityframes.de.

Where do you ship?
We ship worldwide.

How are the 3D Cities packed and protected during delivery?
Each 3D City is placed inside a specialized product packaging.
To ensure stability, the 3D City and its frame are securely positioned using a combination of cardboard, foam, and styrofoam.

How do I receive my 3D city?
We offer worldwide shipping through UPS with tracking information provided. Delivery times and cost will be calculated at checkout depending on your shipping destination country and order weight. 

Are your products in stock?
Every model is handmade and produced individually. To reduce waiting times all CityCubes are usually in stock. The production time for a CityFrame can be found on each product page.

Can I make my order a gift?
After placing your order, please send us a message to mail@cityframes.de to make sure no invoice is attached to the package. 

Does the shipping cost include import duties or any other fees?
Brexit, import taxes and duties: Learn more

How can I return my order?
Send us a message directly to mail@cityframes.de and we will send you the instructions for your return.

How much time do I have to return my order?
Returns need to be made within 14 days after delivery.

How should I clean and maintain the model?
Just blow-dry the 3D City with cold air or use a soft, dry cloth for water parts. Avoid using water or cleaning agents that could damage the materials. For more informations see our Cleaning Guide.

What payment methods do you accept?
We accept various payment methods, including credit cards and PayPal.

How do you ensure the security of my personal information?
Your security is our top priority. We use advanced encryption and security measures to protect your information throughout the transaction process.
Here you can access more details about how you data is stored and processed: Privacy Policy.

Where are you based?
Our production and office are based in Germany near Frankfurt in the landmarked Heyne Fabrik (Offenbach am Main). Learn more about CITYFRAMES.

Do you have a showroom?
Yes, you can visit our studio. Please get in touch with us to set an appointment. 

Where can I find your products?
We work with a number of partners around the world. Where to find us

How do I sign up to CITYFRAMES Newsletter?
You can sign up here.

How do I unsubscribe from your Newsletter?
In every newsletter we send, you will find an unsubscribe button to unsubscribe.

How can I become a reseller? 
Here you can find all details on how to Become a Reseller.