Shipping Policy

We offer fast & reliable shipping. Products will be sent out based on the estimated dispatch time provided on the product page. We ship via DHL and UPS from Monday to Friday. Orders placed on weekends start their journey the following week.

Delivery time

UPS Standard:

UPS Express:

Shipping cost

Shipping rates will be automatically calculated at checkout, considering your order’s weight and destination.

Tracking

You will receive a shipping confirmation with tracking details as soon as your package is on the way. You can also track your order here: Tracking
If you experience shipping damages or notice a package is missing, please notify us as soon as possible. Claims must be made within 7 days from the delivery date.

GRAND & BLOK shipping

Both GRAND and BLOK will be delivered fully assembled on a disposable pallet with a freight forwarding company (EU) or DHL Express (non-EU). The delivery date can be scheduled prior to the delivery. For more detailed information on production and delivery times please refer to the respective product pages.

Tax, customs and duties

CITYFRAMES is based in Germany. Shipments outside the EU may be subject to import taxes and duties. Local import fees (if applicable) will be calculated by UPS. The fee can be paid online via the UPS tracking page or upon delivery.
Pheck with your local authorities for the most current information.
International shipments returned due to a refusal to pay customs duties are subject to a handling fee of 40€ for a miniCUBE and CUBE and 500€ for a GRAND or BLOK. This amount will be deducted from the refund.